General inquiries come to the info@scrabbleplayers.org email address, and many can be handled in a routine manner as described below on this page.
When interacting with members, keep in mind that their
computer literacy is generally low. If they were able
to accurately describe problems and consult the [[FAQ]],
they wouldn't be emailing for help, so it's up to us to
work politely within their limitations.
This is a ''living document''; the contents are updated as procedures are refined and developed.
#:Explain to member that NASPA took over responsibility for competitive SCRABBLE play in 2009 and that players must reapply for membership with the new association.
#;Committee member is confusing NASPAWiki password with NASPA password.
#:Explain to them that they are different passwords, refer them to [[John Chew]] if they really need a NASPAWiki password.
#;Member refuses to do anything to obtain password, saying that all website content should be available without one.
#:Explain that we provide some member-only services in exchange for a membership fee, and the only way to ensure that those services are accessible only to members is password protection.