This is a ''living document''; the contents are updated as procedures are refined and developed.
== Cannot log in ==
# If a member does not have their ID or password, see the Lost NASPA ID or Lost NASPA Password section.
# Otherwise, ask the member for their NASPA ID and password and proceed with the first of the following subprocedures that applies, listed in decreasing order of observed frequency.
#; Member has given you an incorrect NASPA ID.
#: Follow the Lost NASPA ID procedure.
#; You have verified that you can the username and password successfully yourself. (It's helpful to keep a second browser on your computer, so you can keep your own session active.)
#: Ask the member to enable cookies in their browser. If they are an AOL user, make sure they are using Firefox, not the default crippled no-cookie AOL browser.
#; The username and password do not match.
#: Follow the Lost NASPA Password procedure.
== Lost NASPA ID ==
#:Explain that we provide some member-only services in exchange for a membership fee, and the only way to ensure that those services are accessible only to members is password protection.
== Cannot log in Profile photo updates ==
# If a member does not have their ID or passwordProfile photos are also used to respond to media requests, see the Lost NASPA ID or Lost NASPA Password section.# Otherwise, ask the member for their NASPA ID and password and proceed with the first of the following subprocedures that applies, listed in decreasing order of observed frequency.#; Member has given you an incorrect NASPA ID.#: Follow the Lost NASPA ID procedure.#; You therefore have verified that you can the username and password successfully yourself. (It's helpful to keep undergo a second browser on your computer, so you can keep your own session active.)quality control process#: Ask the member to enable cookies in their browserbefore being posted. If they are an AOL user, make sure they are using Firefoxanyone complains about a delay, not the default crippled no-cookie AOL browser.#; The username and password do not match.#: Follow the Lost NASPA Password current procedureis to nudge [[John Chew]] to reviewrecent submissions.