#;Member belongs to NSA, has never belonged to NASPA.
#:Explain to member that NASPA took over responsibility for competitive SCRABBLE play in 2009 and that players must reapply for membership with the new association.
#;Committee member is confusing NASPAWiki password with NASPA password.
#:Explain to them that they are different passwords, refer them to [John Chew] if they really need a NASPAWiki password.
#;Member refuses to do anything to obtain password, saying that all website content should be available without one.
#:Explain that we provide some member-only services in exchange for a membership fee, and the only way to ensure that those services are accessible only to members is password protection.
== Cannot log in ==
# If a member does not have their ID or password, see the Lost NASPA ID or Lost NASPA Password section.
# Otherwise, ask the member for their NASPA ID and password and proceed with the first of the following subprocedures that applies, listed in decreasing order of observed frequency.
#; Member has given you an incorrect NASPA ID.
#: Follow the Lost NASPA ID procedure.
#; You have verified that you can the username and password successfully yourself. (It's helpful to keep a second browser on your computer, so you can keep your own session active.)
#: Ask the member to enable cookies in their browser. If they are an AOL user, make sure they are using Firefox, not the default crippled no-cookie AOL browser.
#; The username and password do not match.
#: Follow the Lost NASPA Password procedure.