# <span class=q>I don’t have Internet access; will you mail me my membership number? </span><br />If you cannot ask a friend to look up your number, you can [[Contact|contact]] us and we will look it up for you.
# <span class=q>Can you send me a password to log onto the membership services section of NASPA? </span><br /> You can access your own password by going to the [http://www.scrabbleplayers.org/cgi-bin/services.pl member services page], entering your member number and clicking on “Email me my password”.
# <span class=q>My current email address is not in the member database. How can I receive my password? </span><br /> Contact us at [mailto:info@scrabbleplayers.org info@scrabbleplayers.org ] to receive a password and have your email address updated in the database.
# <span class=q>How do I change my password? </span><br /> Go to the [https://www.scrabbleplayers.org/cgi-bin/services.pl Member Services] page, then click on the “Change Password” button at the bottom of the page. If you don’t remember your password, enter your member number and click on “Email me my password”.
# <span class=q>I tried entering my NASPA ID and password but keep being told “'re trying to connect to an unknown session. Please log on again.” </span><br /> We use “browser cookies” to keep track of sessions at our website. If you see this message and use AOL as your ISP, make sure that you are using Firefox as your browser and not the default AOL browser. Otherwise, make sure that you have cookies enabled in your browser preferences.