# <span class=q>Can you set my password to XXXXXX? </span><br /> No. You can change it yourself by clicking the “Change Password” button at the bottom of the Member Services page. If you don’t remember your password, enter your member number and click on “Email me my password”.
# <span class=q>I tried entering my NASPA ID and password but keep being told “'re trying to connect to an unknown session. Please log on again.” </span><br /> We use “browser cookies” to keep track of sessions at our website. If you see this message and use AOL as your ISP, make sure that you are using Firefox as your browser and not the default AOL browser. Otherwise, make sure that you have cookies enabled in your browser preferences.
== Other SCRABBLE Entities ==
# <span class=q>I have a question about a SCRABBLE Brand game</span><br/>Please contact [http://www.hasbro.com/customer-service/ Hasbro Customer Service]
== [[National SCRABBLE Association]] ==
# <span class=q>Are playoffs unfair?</span><br />Every pairing format has advantages and disadvantages. And every tournament must foreclose the opportunity for some players to win or place highly at some point during the event. For those reasons, any number of pairing formats can be fair to the participants. What is of critical importance is establishing the pairing format in advance, so that the competitors have the ability to know what is required to win or place in the event.<br>Initiating the playoff bracket after round 21 means that the competitors will already have played the equivalent length of 1½ typical weekend tournaments. Some players may be shut out of the championship bracket based on the luck of the draw during one or more games. But, that is simply the nature of SCRABBLE play. Luck is a factor in our game.<br>Those who are excluded from the championship bracket still have the ability to compete for 9th place and lower, and also have the ability to compete on a game by game basis to test their skills against each of their competitors in the final 10 games. At every championship, there are players who are mathematically eliminated from 8th place and above at the end of round 21. Those players have always continued to play and give their best, regardless of their place in the standings. Similarly, with the bracket format, each player will give his or her best in each game, seeking to improve rating or standing in the tournament, and most of all, drawing enjoyment from playing SCRABBLE games at the biggest, most significant NASPA tournament of the year.
# <span class=q>Will there always be playoffs?</span><br />We will solicit particular feedback from our attendees after the 2015 NASC. We will consider carefully what our members have to say about the advantages and disadvantages of this format, and will use that information to determine the pairing format for the 2016 NASC.
== Playing the Game ==