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Account inquiries come to the firstname.lastname@example.org email address, and many can be handled in a routine manner as described below on this page.
Most of the commands currently require shell prompt access. If you do not know what this is, refer the issues to John Chew. Arguments to shell commands spelled in CAPS should be replaced by appropriate values.
This is a living document; the contents are updated as procedures are refined and developed.
Follow this procedure to properly process a received check.
cheque-received DOLLAR-AMOUNT LAST-NAME FIRST-NAME [SUFFIX]
When members use the online payment system, their payments are automatically accounted for. Sometimes however, NASPA staff need to enter payments on their behalf directly into the CyberSource Virtual Terminal. Follow this procedure to properly process such payments.
card-received DOLLAR-AMOUNT LAST-NAME FIRST-NAME [SUFFIX]
This procedure should be followed if someone updates a player’s expiry information without creating the appropriate accounting records.
charge-renewal --nosend --noextend --years YEARS --amount AMOUNT NASPA_ID NASPA_ID cheque-received AMOUNT NASPA_ID list-accounts NASPA_ID
Club renewals are processed manually due to their low volume.
add-invoice AMOUNT LAST-NAME FIRST-NAME SUFFIX 'Club #XXX through EXPIRY-DATE'
refund-issued AMOUNT LAST-NAME FIRST-NAME