# Email them the new password and instruct them to change it right away.
== Zyzzyva Offline Licence Activation ==
Follow these steps to respond to a member request for the activation of a Zyzzyva licence on a computer that cannot be connected to the Internet.
# Check that the member has provided the uuid and a nickname for their Zyzzyva device.
# Verify their membership expiry date.
# Optionally, use the get-zyzzyva-info to get and check the uuid and nickname provided against any previously provided values.
# Go to http://scrabbleplayers.org/cgi-bin/check-zzl.pl?naspa=NASPAID&nickname=NICKNAME&uuid=UUID replacing the values of NASPAID, NICKNAME and UUID with the correct ones for the member; this will download an activation certificate.
# Email the member the .ZZA activation certificate file, ask them to open the Licenses dialog, click on Add Licenses..., select the .ZZA file type (the default is .ZZL), and open the emailed file.
[[Category:Procedures]]