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NASPA Store Procedures

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Revision as of 13:06, 24 June 2017 by Judycole (talk | contribs) (Response to Clock Malfunctions)

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If you are involved in the administration of the NASPA Store, here are the procedures that you'll need to know.

Buying Merchandise

For licensing reasons, NASPA merchandise (including OTCWL2014) is only available to NASPA members. To help someone buy something, either help them log onto the store using their NASPA ID and password, or log on using your own. Then follow the prompts to make and pay for the purchase.

Shipping Merchandise

To see what orders have been paid for and need to be shipped, use the Show Orders tool, found in the NASPA Store section of Member Services.

If the delivery method is hand delivery at a designated NASPA club within your territory, take the order to the club's next convenient meeting, give it to the purchaser, then click the button in Show Orders to mark the purchase shipped.

If the delivery method is to a postal address within your territory, click the link in Show Orders to view the delivery address, copy and paste it into a label form, print it, affix it to the shipping container, and take it to the post office. Then click the button in Show Orders to mark the order shipped.

Response to Clock Malfunctions

If someone reports that a clock purchased from the NASPA store is malfunctioning:

  1. Confirm that the person purchased the clock from us.
    Use the Show Orders tool, found in the NASPA Store section of Member Services.
  2. Reply to them, politely saying that Roberto Socorregut rsocor01@hotmail.com, the clock manufacturer, is handling service requests for us directly. When doing so, copy Roberto on the email and confirm the date of purchase.

If the clock is restarting in the middle of a game, the issue may be that the person is hitting the clock too hard and resetting the batteries in the compartment. To reset the batteries properly in the battery compartment, roll the batteries with your thumbs until they are properly set.