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If you are involved in the administration of the NASPA Store, here are the procedures that you'll need to know.
For licensing reasons, NASPA merchandise (including OTCWL2014) is only available to NASPA members. To help someone buy something, either help them log onto the store using their NASPA ID and password, or log on using your own. Then follow the prompts to make and pay for the purchase.
If a member requests a purchase refund before an order ships, give them a full refund of the purchase amount including shipping. If they request the refund after the order ships, offer to refund the purchase price not including shipping when they return the ordered merchandise in resalable condition.
If the member paid for membership solely to make a store purchase and ask for a refund of their membership fee on this basis, check that they meet all of the following criteria:
If so, in addition to processing the refund as below, cancel the membership by doing the following:
To process the refund:
If someone reports that a clock purchased from the NASPA store is malfunctioning:
If the clock is restarting in the middle of a game, the issue may be that the person is hitting the clock too hard and resetting the batteries in the compartment. To reset the batteries properly in the battery compartment, roll the batteries with your thumbs until they are properly set.
Some addresses require special handling:
Otherwise, if the delivery method is to a postal address within your territory, click the link in Show Orders to view the delivery address, copy and paste it into a label form, print it, affix it to the shipping container, and take it to the post office. Then click the button in Show Orders to mark the order shipped.
The easiest way to see what has been logged concerning an order is to search specifying the purchaser’s NASPA ID together with order status “(any)”.
Find the order in question in the search results, then click on Details. Each shipper is individually responsible for keeping track of tracking information; contact the shipper identified by NASPA ID in the order log.