#; The username and password do not match.
#: Follow the Lost NASPA Password procedure.
== Cannot make payment ==
# If the inquirer is trying to make an online credit payment, use the CyberSource website to determine why by clicking on Transaction Search, finding their transaction and then the error message and subprocedure below.
#; “The following request field(s) is either invalid or missing: bill_state”
#: The payment form asks for two lines of street address (the second may be blank), and then one line giving the city, state and “postal code”. People get confused and enter their city as the second line of the street address, and the state as the city. Or they enter a non-standard abbreviation for their state or province, like “Ont” for “ON” or “Tex” for “TX”. See if they are willing to enter the information correctly; if not then follow the [[Account procedures#Accept a credit card payment|procedure]] to accept a credit card payment by phone.
== Lost NASPA ID ==