#* If (3), find the tournament, find the player's real name there, and start over.
# At this point, you have found the player in the database, and their NASPA ID. Email it to them, explain that they can find it in future in the public membership database at http://www.scrabbleplayers.org/cgi-bin/members.pl and finish.
== Lost NASPA Password ==
# If the member does not know their NASPA ID, follow the Lost NASPA ID procedure first.
# If the member knows their ID, they should be able to enter their ID and email address in the login box on the website to receive a new random password. In order of decreasing frequency, here are observed reasons for which this can fail, with recommended remedies.
#;Member cannot reliably enter their ID.
#:Ask member to copy and paste ID from your reply.
#;Member has never given us their email address.
#:Use [http://www.scrabbleplayers.org/cgi-bin/membership.pl membership editor] to enter email address, ask them to retry.
#;Member has changed email addresses.
#:Ask member if they would like their address of record changed.
#:*If yes, change it and ask them to retry.
#:*If no, ask them to retry with the email address we have.
#;Member does not have computer skills to enter two pieces of information and click a button, would like someone else to do it for them.
#:Tell them that you cannot reset their password for them, ask them to try again. This is true by design, as if a member cannot do this, there's no point in issuing them a username and password to connect to the website.
#;Member actually has correct password, but is using a browser that does not support cookies, and is returned to the login window even after a successful login.
#:The only common browser that does not support cookies is the crippled one that comes with AOL. AOL users should download and use Firefox to connect to the large number of websites that require cookies. Others should enable cookies in their browser preferences. If they aren't sure, there are lots of websites (Google: cookie test) that will help diagnose and correct the problem.
#;Member belongs to NSA, has never belonged to NASPA.
#:Explain to member that NASPA took over responsibility for competitive SCRABBLE play in 2009 and that players must reapply for membership with the new association.
#;Member refuses to do anything to obtain password, saying that all website content should be available without one.
#:Explain that we provide some member-only services in exchange for a membership fee, and the only way to ensure that those services are accessible only to members is password protection.